Senior Technical Business Analyst

at  Canadian Cancer Society

Job Title: Senior Technical Business Analyst
Location: Any CCS Office (Toronto, Vancouver, Montreal, Victoria, Ottawa, Calgary, Halifax, St John’s, Kelowna, Prince George, Hamilton, or Quebec City). Detailed office location information can be found by visiting this link: (https://cancer.ca/en/contact-us)
Work Model: Hybrid
Salary Band: 5 ($56,000 - $84,000 CAD)

QUALIFICATIONS:

• Post-secondary education in business analysis, information technology or a related field or an equivalent combination of education, training and experience.
• 5+ years of experience as a business analyst
• 3+ years experience with Salesforce
• Salesforce administration certificate required
• Experience gathering and documenting business process
• Experience gathering and consolidating requirements from cross-functional groups
• Knowledge of an agile framework and method
• Data analysis
• Knowledge of CRM technologies (e.g. Salesforce) and related technology solutions
• Superb written and verbal communication skills as well as listening skills
• Ability to work under pressure and meet constantly changing timelines.
• Proven experience in developing process documentation and visualizations.
• Superb problem-solving skills as well as demonstrated analytical and qualitative abilities.
• Intermediate skills within MS Office (Word/Excel/Outlook).

Gathers, analyzes, and defines requirements for CTAAS team, managers, decision-makers, and affiliated departments

• Partner with the BA, CTAAS to gather and document business needs.
• Document detailed requirements and success criteria.
• Translates business requirements into functional and technical requirements and present to internal project teams and stakeholders.
• Meet with internal stakeholders to understand the project’s goals and objectives.
• Participate in the intake, prioritization, and tracking of requirements processes; responsible for tracking of functional and technical requests.
• Uses visualization tools (e.g. Visio) to map business processes and workflows to solution, data, and user system processes and workflows.
• Uses agreed methodologies to identify priorities, delineate between needs and wants, and define minimal viable product.
• Analyze requirements using data, reports, documentation, and other inputs to identify possible solutions and opportunities for improvements and optimization.
• Maps business requirements to technology and data solutions, identifying capabilities, and gaps between business needs and standard application functionality.
• Works with developers and technical staff to design and document conceptual solutions, including standard functionality, customizations, and enhancements.
• Work closely with the Project Manager, BTO BA, Senior Manager, Technical Solutions, the BTO BA, and senior developers to ensure CTAAS solutions meet business needs.
• Document all requirements for technical aspects of a solution, including features, UI, data capture and models, reporting and analytics, security and access, migrations, imports and exports, automations, and other components as required.
• Supports complex interdepartmental programs to guide an effort or process.
• Capture and maintain reporting on performance of systems, usage, and identified strategy outcomes.
• Support and document data conversion requirements and business rules for mapping from current systems to new proposed solution.
• Develop, document, and execute system test plans to assess the integrity and accuracy of business processes, solution configuration, enhancements, customizations, and patches.
• Support project teams, technical teams, and end users with technical & functional project and solution implementations/enhancements.
• Support developers and managers with creating technical documentation, administration guides, and other system artifacts (e.g. build/configuration book).
• Identify potential risks related to requirements, scope, and stakeholders. Capture lessons learned and feedback for future projects.
• Ensure compliance with industry standards, regulations, and best practices. Follow new releases, patches, and system updates of the organizations.
• Perform other job-related functions as assigned

Supports analysis of data and integration requirements

• Ensure integrity and quality of data, using established CCS and best practices.
• Assessment requests for mass data uploads & exports.
• Analyze existing data sources and systems to understand process and data requirements.
• Support documentation of data models, data mapping, and data transformation rules.
• Collaborate with data architects and engineers to identify solutions for imports, integrations, and ETL
• Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race

Gathers, analyzes, and defines requirements for CTAAS team, managers, decision-makers, and affiliated departments

• Partner with the BA, CTAAS to gather and document business needs.
• Document detailed requirements and success criteria.
• Translates business requirements into functional and technical requirements and present to internal project teams and stakeholders.
• Meet with internal stakeholders to understand the project’s goals and objectives.
• Participate in the intake, prioritization, and tracking of requirements processes; responsible for tracking of functional and technical requests.
• Uses visualization tools (e.g. Visio) to map business processes and workflows to solution, data, and user system processes and workflows.
• Uses agreed methodologies to identify priorities, delineate between needs and wants, and define minimal viable product.
• Analyze requirements using data, reports, documentation, and other inputs to identify possible solutions and opportunities for improvements and optimization.
• Maps business requirements to technology and data solutions, identifying capabilities, and gaps between business needs and standard application functionality.
• Works with developers and technical staff to design and document conceptual solutions, including standard functionality, customizations, and enhancements.
• Work closely with the Project Manager, BTO BA, Senior Manager, Technical Solutions, the BTO BA, and senior developers to ensure CTAAS solutions meet business needs.
• Document all requirements for technical aspects of a solution, including features, UI, data capture and models, reporting and analytics, security and access, migrations, imports and exports, automations, and other components as required.
• Supports complex interdepartmental programs to guide an effort or process.
• Capture and maintain reporting on performance of systems, usage, and identified strategy outcomes.
• Support and document data conversion requirements and business rules for mapping from current systems to new proposed solution.
• Develop, document, and execute system test plans to assess the integrity and accuracy of business processes, solution configuration, enhancements, customizations, and patches.
• Support project teams, technical teams, and end users with technical & functional project and solution implementations/enhancements.
• Support developers and managers with creating technical documentation, administration guides, and other system artifacts (e.g. build/configuration book).
• Identify potential risks related to requirements, scope, and stakeholders. Capture lessons learned and feedback for future projects.
• Ensure compliance with industry standards, regulations, and best practices. Follow new releases, patches, and system updates of the organizations.
• Perform other job-related functions as assigned.

Provides operational support

• Support, analyze, and work with project resources to resolve critical production application issues as required.
• Analyze requirements using data, reports, documentation, and other inputs to identify opportunities for improvements and optimization.
• Recommend and design business and technical processes and workflows to meet ongoing business technical needs.
• Refine the testing and QA processes to support operational enhancements and maintenance for solutions.
• Act as a SME for key processes and requirements intersecting with technical solutions.
• Acts as an internal consultant for interdependent and complex business needs crossing areas and technologies.
• Develop and maintain end user system training documentation and deliver training to users as required.
• Develop and maintain business process documentation and consider compliance in all business process analysis and redesign activities.
• Provide guidance for system and process workflow template creation and maintenance.
• Provide support during user acceptance testing (UAT) and post-implementation phases.
• Coordinate with stakeholders to manage change requests and ensure proper approval processes are followed.
• Create and maintain technical and process documentation, as required.
• Facilitate communication between business stakeholders and technical teams.
• Research and evaluate third-party vendors or software solutions based on requirements.

Supports analysis of data and integration requirements

• Ensure integrity and quality of data, using established CCS and best practices.
• Assessment requests for mass data uploads & exports.
• Analyze existing data sources and systems to understand process and data requirements.
• Support documentation of data models, data mapping, and data transformation rules.
• Collaborate with data architects and engineers to identify solutions for imports, integrations, and ETL
• Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.