Senior Technical Business Analyst / Project Manager

at  Science Exchange

Seniority Level: Senior Manager / Director
Industry: Information Technology & Services, Computer Software, Biotechnology, Biopharma, Pharmaceuticals
Employment Type: Full-time
Job functions: Technical Integrations, Business Analyst, Project Management, Customer Onboarding
Location: Remote, flexible

SUMMARY:

We are looking for a Senior Technical Business Analyst / Project Manager, with 5-8+ years of experience in Enterprise SaaS customer implementations and integrations to join our highly talented and rapidly growing team.

SPECIFIC QUALIFICATIONS & REQUIREMENTS:

• BA/BS degree required; Masters, MBA, or PhD is a plus
• Minimum 5+ years in one or more of the following: Enterprise Architecture, Technology Consulting, Solutions Engineering, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture.
• Prior experience leading customer relationships, client relationship management, preparing for and running customer calls
• Great project management skills and an ability to prioritize across multiple accounts at different stages of their implementations based on urgency, importance, and impact
• Extensive experience working with Procure-to-Pay technologies (e.g., SAP Ariba, Coupa, Oracle Jaggaer) in addition to ERP systems (e.g., SAP, Netsuite, Intacct, Quickbooks)
• Knowledge of Salesforce products and features, Salesforce platform and ecosystem, including knowledge around capabilities and best practices
• Large scale implementation experience with complex solutions environments
• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
• Strong documentation, analytical and problem-solving skills
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Great relationship-building skills; More specifically, the ability to understand different external/internal stakeholders and identify their perspectives and needs
• A self-starter with the ability to thrive in a quick adapting and high-growth environment
• A basic understanding of B2B purchasing workflows, procurement systems, and ERP systems

PREFERRED QUALIFICATIONS:

• Salesforce Product Certifications: Administrator, Platform App Builder, Sales Cloud Consultant
• Experience working within the life sciences, pharma or biotech vertical (e.g., directly employed or as a vendor)
  The US-based salary range for this full-time position is $140,000-$180,000. Our salary ranges are determined by the role and seniority level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay can be determined by additional factors including, but not limited to, job-related skills, experience, and relevant education and/or training.
  Please note that the compensation details listed in US-based postings reflect the base salary only. Incentive compensation and health, dental and vision benefits are also offered for all US-based roles.

• Manage day-to-day execution of new and existing client implementations
• Communicate effectively with senior client and internal stakeholders, providing clear updates on project deliverables, assessing risks, escalating issues, and driving implementations projects forward
• Bridge the gap between the business needs and technical solutions by analyzing business processes to capture key technical requirements, translating business requirements into technical specifications
• Develop future state technology solutioning in line with customer’s business objectives
• Facilitate requirements gathering and create implementation project deliverables (i.e., process maps, technical configuration documentation, etc.)
• Develop relationships with key business and IT client representatives, and become an authority on a customer’s implementation by understanding their top business goals and priorities
• Provide hands-on configuration/customization of the Science Exchange product and integrations
• Monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure implementation success
• Coordinate with cross-functional teams, including Revenue, Product, and Engineering, to ensure project success and to constantly identify ways to improve and streamline the implementation process