Senior Technical Manager

at  Itsu

about us
this is itsu
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
this is the job
Lead itsu’s technical strategy to always provide the highest quality and safest ingredients across the itsu estate, today and in the future. The Senior Technical Manager is responsible for safety, quality and legality from the field to fridge.
The Technical Team sits within the Food Safety Department

skill and responsibility overview

• Lead the itsu technical strategy
• Own the reporting for technical
• Product and supplier management
• Supplier management
• Specification control
• Finished product administration
• Projects, NPD and Innovation

core responsibilities

PROJECTS, NPD AND INNOVATION

• Work closely with the Buying Department and wider business (including
• Food/How To, Operations and Safety Departments) to optimise itsu’s ingredient range driving quality, sustainability and commercial improvements.
• Take responsibility for proactively seeking improvements / finding solutions with suppliers.
• Manage with the Buying and Supply Departments the sign off, set up and roll out process of the new ingredient / ingredient change into itsu stores.

this is you

• Minimum 5 years’ experience within a Technical Function within the food (restaurant/retail) industry and preferably Food-To-Go
• Expertise of working with a range of different food categories with strong knowledge of UK food regulations
• Desired experience of working with business and Technical teams outside the UK
• Technical strategy development and implementation experience
• Preferably qualified to a relevant Food Science, Food Technology or Microbiological degree standard or equivalent
• Level 4 HACCP certified
• Knowledge and deep understanding of BRC certification and/or equivalent certification standards
• Internal and external audit experience and knowledge of food safety system (HACCP) – Lead Auditor trained preferable

you put people at the heart of everything you do by displaying the 4 itsu qualities:

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

This job description is not an exhausted list of your duties, you will be expected to perform different tasks as and when needed by the business, and you role will change and evolve as the business does.

Please refer the Job description for details