Senior Technical Program Manager

at  MasterCard

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Technical Program Manager
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

The Role

• Lead a program by conceptualizing, rationalizing, and driving multiple simultaneous programs to deliver engineering work
• Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program
• Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations
• Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
• Accountable for the overall program delivery
• Resource Capacity Management
• Feature and story standardization
• ALM data quality
• Metrics:

o Drive decisions and actions
o Measure progress and opportunities
o Create and maintain Delivery Dashboards - Intake, WIP, capacity, throughput, lead time, cycle time, cumulative flow, blockers

o End to end delivery

• ALM and domo expert
• Responsible for queue health, grooming, and prioritization
• Participates in Decomposition meetings to reach a shared understanding of requirements and captures required information in ALM for Delivery Teams to begin work
• Creates initial stories in ALM for impacted delivery teams and works with team members to write story Acceptance Criteria
• Manage the handovers of a feature between the different teams and promptly raises and resolves any issue
• Sequences features based on business priorities
• Provide better visibility and transparency to the requesting team on priorities and progress
• To establish and communicate SLAs by service offerings and program level Classes of Service
• Data Integrity and Quality
• Responsible for adherence to the Lean process as the team-level coach and fosters an environment for high-performing team dynamics, continuous flow, and relentless improvement
• Responsible for removing impediments and blockers from the team and ALM upkeep to support metrics
• Facilitates team meetings such as daily standups, backlog grooming and inspect and adapt
• Protects the team from outside influences and unauthorized sources of intake (anything not ALM or Remedy)
• Provides status and escalates any issues or blockers that the team cannot resolve to the Program Managers
• Train and guide members working on lean processes to improve metrics such as Lead/Cycle time
• Think strategically, but stay on top of tactical execution rigorously inspecting the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar
• Adapt to shifting goals and activities while managing multiple activities in parallel
• Build and cultivate strong internal relationships
• Manage escalations
• Actively encourage the development of your technical staff
• Teach others how to determine performance and leadership bar
• Effectively set expectations and build robust launch plans for new team members

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

The Role

• Lead a program by conceptualizing, rationalizing, and driving multiple simultaneous programs to deliver engineering work
• Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program
• Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations
• Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
• Accountable for the overall program delivery
• Resource Capacity Management
• Feature and story standardization
• ALM data quality
• Metrics

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines