Senior Technical Project Manager, Service Operations

at  BBC

Data & Analytics
Permanent - Full Time
Edinburgh, GB, EH99 1SP Salford, GB, M50 2QH Newcastle-upon-Tyne, GB, NE991RN Cardiff, GB, CF10 1FT Birmingham, GB, B1 1AY Glasgow, GB, G511DA

PACKAGE DESCRIPTION

Job Reference: 18296
Band: D
Salary: Up to £75,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: Permanent
Location: Office Base is Glasgow / Newcastle / London / Salford / Cardiff. This is a hybrid role and the successful candidate will balance office working with home working

ABOUT THE BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
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Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please click here.

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

MAIN RESPONSIBILITIES

As a Senior Technical Project Manager formerly known as a Senior Data Operations Manager, you will be an Expert Individual Contributor reporting into our Head of Data Operations. You will be an expert on delivering and scaling complex Data initiatives across large organisations, often working across departmental boundaries and collaborating with stakeholders at all levels of the business. You will be accountable for the planning, delivery and overall day-to-day coordination and management of a portfolio of workstreams that underpins our Pan-BBC Data Strategy.

Responsibilities are not solely however on delivery of projects, but also to drive adoption of Agile techniques with Data Product Teams and a continuous improvement mindset across Data teams, coaching teams to be not only self-sufficient but self-optimising.

• Lead various initiatives across the Data Strategy portfolio, managing the end-to-end delivery process from project initiation to successful completion and transition to BAU support within the Data Value chain.
• Lead Service and Operational excellence (Data Service Support) including Incident, Problem Management, Feature requests and maintenance of our Service portfolio.
• Foster a culture of continuous improvement, promoting transparency, collaboration, and innovation in outcome delivery.
• Lead change management programs to ensure smooth transitions and adoption of new processes, programs and products.
• Identify and manage project risks, dependencies, and impediments, implementing mitigation strategies to drive successful strategic outcomes.
• Ensure stakeholder commitments are met, documenting and communicating any changes to expectations.
• Champion agile best practices, providing coaching and mentorship to teams and individuals, and facilitating the development of agile competencies.
• Collaborate closely with key stakeholders, including senior management, product managers, and development teams, to align on project priorities and timelines.
• Work closely with finance, procurement, vendors, and data stakeholders to forecast, manage, and control internal and external expenditure within the department, ensuring strategic and commercial alignment.
• Facilitate cross-functional collaboration and effective communication among team members, stakeholders, and senior management.