Senior Technical Publications Analyst

at  HCA Healthcare

INTRODUCTION

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Senior Technical Publications Analyst today with HCA Healthcare.

JOB SUMMARY AND QUALIFICATIONS

The Senior Technical Publications Analyst works in conjunction with other education and healthcare professionals to improve learners’ performance with personalized, engaging, and relevant learning experiences. These learning experiences ultimately influence the care of the patients HCA Healthcare serves.

EDUCATION

Bachelor’s Degree in Technical Writing, Communication or Education - Required

EXPERIENCE

5 or more years of experience in Technical Writing, Communication, Business Analysis - Preferred
Or equivalent combination of education and/or experience could be considered

OTHER SKILLS & ABILITIES

Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients - Required
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect - Required
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA Healthcare - Required
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA Healthcare - Required
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement - Preferred
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results - Required
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors - Preferred
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA Healthcare by challenging others to excel and hold themselves and others accountable for achieving results - Preferred
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
“The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Technical Publications Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

The Senior Technical Publications Analyst should possess strong knowledge in technical writing, editing, and publication, and also specialize in the design, development, and publication of system documentation, online help, and development of training deliverables, including knowledge of the subject matter, online publication methodologies, and the usability and consumption of the information. Knowledge of search trends, use of metadata to improve searchability, and acting as the customer advocate to HCA Healthcare end users.
Specific competencies include design and development of electronic systems documentation, integrated online help systems, and electronic simulations and demonstrations. The Senior level position should also have knowledge of the audience, the structure and usage of the online delivery medium, knowledge management and content management methodologies. In addition, knowledge of how these materials and information combine with training materials into a complete learning solution for the customer.
The Senior Analyst position serves as mentor to the Technical Publications Analyst I and II positions.

Duties may also include collaborating with peers in any combination of the following:

• Research and consult with all areas of IT and business partners for knowledge and system requirements.
• Audience definition, informational and instructional design.
• Collaborate with training staff in development of the learning experience, and software development concepts.
• Write and edit electronic content and online help.
• Perform Quality Management reviews for peers, ensure adherence to Learning CoE’s standards and our commitment to delivering high quality learning experiences.