Senior Technical Specialist

at  Tolko Industries Ltd

VERNON, BRITISH COLUMBIA

Our Senior Technical Specialist plays a pivotal role in our IT department, providing strategic direction, project management, and operational support across various technology areas. This is an exciting opportunity to be part of a team that supports company-wide initiatives in Information and Operational Technology. If you are passionate about technology and innovation, we want to hear from you!
We’re seeking a Senior Technical Specialist to join our head office located in Vernon, British Columbia. Our head office houses Tolko’s corporate services groups including Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources.

Our ideal candidate has the following qualifications:

• Minimum 5 years of experience working in an IT server infrastructure role.
• Extensive experience with desktop and server operating systems, including Windows, Virtualization, Backup systems, Disaster Recovery, SAN Storage, cloud, Firewalls, and cybersecurity tools and processes.
• Strong knowledge of the principles of Information Technology Infrastructure Library (ITIL) and Infrastructure architecture.
• Expert-level knowledge of Microsoft technologies; Windows Server, Active Directory, Azure, and cyber security principles.
• Proven experience as the technical lead for projects and strong knowledge of project management.
• Experience leading major incident resolution, problem management, and continuous improvement.

We value diversity at Tolko and know that experience and knowledge comes in many forms. Even if you don’t have all the qualifications above, please apply. We would love to hear your story and have you grow with us.

In this role, you will:

• Develop strategies for project delivery, tier 3 support, and operational maintenance.
• Work closely with Process Control & Optimization Specialists and mill operations to meet business needs while maintaining IT best practices.
• Research and make recommendations on products and services, protocols, and standards to support the corporate strategic plan and infrastructure practices.
• Provide mentoring and coaching to Technical Specialists and Service Desk Specialists.
• Evaluate, install, configure, and deploy new systems, software, products, and enhancements to existing infrastructure.
• Lead the design and execution of all IT capital projects for companywide initiatives.
• Ensure the company’s assets are protected through strict security, up-to-date anti-virus, disaster recovery plans, and backup/recovery strategies.
• Provide after-hours and on-call support for major incidents, projects, or routine maintenance as needed.

So, what’s in it for you?

• You’ll take on an exciting challenge with supportive team members.
• You’ll earn a competitive salary based on your skills and experience. The expected base salary range for this position is $79,500 - $106,000 per year.
• You’ll be eligible to participate in Tolko’s bonus program.
• Competitive benefits and a retirement plan come standard, so you don’t have to choose between your bottom line and your wellbeing or your future.
• You may also be eligible for relocation support including community connections so you can live (and play) where you work.
• Continued professional development through on the job and classroom training and reimbursement of tuition and membership fees.
• A positive, innovative, and inclusive work environment.

If you want to work in a sustainable, future focused industry, there is no better place than Tolko. Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.
We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers.
Want to know what it’s like to work for Tolko? Hear what our employees have to say!
About the North Okanagan Valley
The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here. Watch this video to learn about the region and find out why life is better here.
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• Develop strategies for project delivery, tier 3 support, and operational maintenance.
• Work closely with Process Control & Optimization Specialists and mill operations to meet business needs while maintaining IT best practices.
• Research and make recommendations on products and services, protocols, and standards to support the corporate strategic plan and infrastructure practices.
• Provide mentoring and coaching to Technical Specialists and Service Desk Specialists.
• Evaluate, install, configure, and deploy new systems, software, products, and enhancements to existing infrastructure.
• Lead the design and execution of all IT capital projects for companywide initiatives.
• Ensure the company’s assets are protected through strict security, up-to-date anti-virus, disaster recovery plans, and backup/recovery strategies.
• Provide after-hours and on-call support for major incidents, projects, or routine maintenance as needed