Senior Technical Support Analyst (HCM)

at  Iris

SalaryCompetitive plus bonus
LocationRemote, UK
This is a , full time vacancy that will close in a month at 23:59 BST.

• Tackle Complex Challenges: Lead the resolution of intricate technical issues, particularly involving MS SQL, including data fixes, updates, deletions, and joins.
• Collaborate for Solutions: Work closely with the Tech Lead, development team, and Product team to identify and address issues efficiently.
• Guide and Support: Provide technical guidance and tools to support lower levels of the service desk, helping them resolve cases involving MS SQL more effectively.
• Handle Escalations: Manage escalated issues, liaise with other teams and managers, and remove blockers to ensure smooth resolutions.
• Customer Communication: Keep customers and managers informed about the progress of key issues and ensure timely resolutions.
• Represent the Team: Act as the team’s representative in internal and external meetings when required.
• Lead and Mentor: Step into key team leader roles during their absence and provide mentorship to junior team members.