Senior Technical Support Analyst (London) - Fixed Term

at  Bath Spa University

DESCRIPTION

Based at our London campus in Hackney, East London, the role is responsible for the responsive, effective delivery of customer-focused, professional IT support services to the students and staff of Bath Spa University London. This is a one-year fixed term contract.
The role holder will lead the technical support services for students and staff, providing line management for the Technical Support Analyst.
(This is a 1-year fixed term contract)

ABOUT THE ROLE

You will be expected to have strong customer service skills, be responsible for managing customer escalations and assisting with the support of university events. You will need to work closely with the Service Desk Manager (based in Bath) to achieve customer satisfaction and build a good working relationship with other IT teams to be successful in the role.
Your workload will be fully managed via our call management suite, Topdesk. You will be expected to manage your time and prioritise support requests within this system. Teaching hours vary, so you will need to be available during these hours.