YOUR EXPERIENCE

• Experience in development, enhancement and configuration of Dynamics CE solutions
• Several years’ programming experience with an excellent understanding of coding methods and best practices
• Have demonstrated experience in a support or operations environment – incident management, release management & change management will be familiar terms to you
• Be an expert trouble shooter and love getting your teeth stuck into puzzles and be able to handle release management tasks if and when required
• Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions and Service Bus
• Experience in the Power Platform including Canvas and Model-Driven Apps, PowerApps Portals, Power Automate and CDS
• Experience using Azure DevOps with Dynamics 365
• Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS

CAPGEMINI AUSTRALIA HAS DEVELOPED AND MANAGES, PROCESS-ORIENTATED MANAGEMENT SYSTEMS COMPLIANT TO THE REQUIREMENTS OF ISO9001, ISO27001 AND ISO14001. WE ARE COMMITTED TO DELIVERING SECURE SOLUTIONS AND SERVICES THROUGH STATE-OF-THE-ART PROCESSES AND CONTINUAL IMPROVEMENT FRAMEWORKS IN LINE WITH INDUSTRY BEST PRACTICES AS WELL AS CONTRACTUAL, STATUTORY, AND REGULATORY REQUIREMENTS.

GetTheFutureYouWant - Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

YOU’LL WORK CLOSELY WITH OUR CLIENTS TO RESOLVE ANY OF THEIR ISSUES IN RELATION TO THEIR DYNAMICS 365 CUSTOMER ENGAGEMENT SOLUTION. AS A MEMBER OF THE BUSINESS APPLICATIONS OPERATIONS TEAM, YOU WILL BE RESPONSIBLE FOR THE COMPLETION OF SUPPORT TASKS, INCLUDING ENHANCEMENT WORK AND SMALLER SUPPORT PROJECTS WORKING ACROSS ALL OF OUR DIFFERENT CLIENTS. YOU’LL GAIN A DEEP UNDERSTANDING OF OUR CLIENT’S ORGANISATION TO ENSURE SUCCESSFUL DELIVERY AND MAYBE EVEN SUGGEST WAYS TO ENHANCE THEIR BUSINESS BY IMPROVING THEIR EXISTING SOLUTIONS.

This is not your average support role , as you’ll be proactively advising customers on how to maximise their D365 CE application from a technical perspective, while also getting involved in new functionality projects and continuous improvement work.

RESPONSIBILITIES

• Providing objective advice, expertise and specialist skills in Dynamics 365 Customer Engagement (CRM) Development as well as wider consulting skills
• Completion of support tasks and smaller support projects working across all of our different client solutions
• Contribute to Solution Design artefacts that translate business requirements into solution design
• Prepare IP/Wiki materials and participate in providing user training to our clients
• Undertake transition activities and collection/establishment of support artefacts as allocated
• Provide support to existing clients with minimal supervision