Senior Technical Support Consultant - Dynamics 365 Customer Engagement

at  Capgemini

YOUR EXPERIENCE

• Experience in development, enhancement and configuration of Dynamics CE solutions
• Several years’ programming experience with an excellent understanding of coding methods and best practices
• Have demonstrated experience in a support or operations environment – incident management, release management & change management will be familiar terms to you
• Be an expert trouble shooter and love getting your teeth stuck into puzzles and be able to handle release management tasks if and when required
• Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions and Service Bus
• Experience in the Power Platform including Canvas and Model-Driven Apps, PowerApps Portals, Power Automate and CDS
• Experience using Azure DevOps with Dynamics 365
• Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS

• Providing objective advice, expertise and specialist skills in Dynamics 365 Customer Engagement (CRM) Development as well as wider consulting skills
• Completion of support tasks and smaller support projects working across all of our different client solutions
• Contribute to Solution Design artefacts that translate business requirements into solution design
• Prepare IP/Wiki materials and participate in providing user training to our clients
• Undertake transition activities and collection/establishment of support artefacts as allocated
• Provide support to existing clients with minimal supervision