Senior Technical Support Engineer, NGFW

at  Palo Alto Networks

Plano, Texas, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Jan, 2025USD 94000 Annual21 Oct, 20245 year(s) or aboveCheckpoint,Ssl,Communication Skills,Authentication Protocols,Routers,Switching,Operating Systems,Juniper,Ipsec,Switches,Mac,Cisco,Pki,Mixed Media,Security Protocols,WindowsNoNo
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Description:

OUR MISSION

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

WHO WE ARE

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description

YOUR EXPERIENCE

  • 5+ years of relevant support experience
  • Proven ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
  • In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls
  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
  • Experience with security protocols (IPSEC, SSL-VPN, NAT)
  • Required strong experience with TCP IP,HTTP, PKI & SSL
  • Experience with Authentication Protocols (SAML, MFA, LDAP, Radius / TACACS)
  • Experience in system administration side managing Windows, MAC, Linux client operating systems
  • Excellent written and spoken communication skills
  • Ability to work independently, as well as contributing as a team player
  • Prior experience working in similar vendor Technical Support Centers is plus
  • Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products a plus
  • Industry Certifications a plus
    Additional Information

Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Help Desk

Graduate

Proficient

1

Plano, TX, USA