Senior Technical Support Engineer - Singapore
at Dataiku
Remote, Maluku Utara, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Oct, 2024 | Not Specified | 31 Jul, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
At Dataiku, we’re not just adapting to the AI revolution, we’re leading it. Since our beginning in Paris in 2013, we’ve been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we’re the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
WHAT TO KNOW ABOUT THE DATAIKU SUPPORT TEAM
At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise-grade global support function.
HOW YOU’LL MAKE AN IMPACT
We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a senior-level Technical Support Engineer, you will help our APJ and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed.
Responsibilities:
- Help APJ and global customers solve their technical issues with Dataiku through a variety of communication channels
- Communicate with our R&D team to solve complex issues and/or share feedback from our APJ customers for future product improvement
- Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
- Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
- Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Remote, Singapore
