Senior Technical Support Engineer

at  Spirent

As part of Spirent Communications, our Positioning Technologies business unit is where the world’s leading companies turn when they need to accelerate their time-to-market for next-generation navigation and communication systems. In fact, every significant industry test in the last six years for devices deployed on land, at sea, in the air and in space, has used Spirent’s test systems as the benchmark. We are continually recognised by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. The navigation and communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached, or even defined. Spirent solutions are paving the way for tom
orrow’s communications.

ESSENTIAL REQUIREMENTS:

Education / Experience

• Minimum of BEng or HND in appropriate Engineering discipline.
• Demonstrable related experience in a high technology organisation.
• Understanding of satellite navigation concepts.
• Direct experience providing technical customer support.
• Good communication and presentation skills.

• Direct and recent experience using standard RF and other test equipment such as:

• • Power Meters
• Spectrum analysers
• Frequency counters
• Oscilloscopes
• Proven problem-solving abilities.
• Flexible and dedicated approach.
• Must be able to work in a fast-paced environment and effectively manage multiple priorities.
• Willingness to travel within Europe and occasionally further afield, up to 20% of the time.
• Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
• Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company.

Behavioral Competencies:

• Actively pursue value from collaboration.
• Seek and use feedback to develop and improve.
• Take ownership and responsibility of work activities.
• Identify and implement/communicate opportunities for change.
• Inspire, enable and empower those that you come in to contact with.

Desirable:

• Experience with the Linux OS.
• Experience with tools such as Salesforce and Jira.

YOUR RESPONSIBILITIES WILL INCLUDE DIAGNOSING AND RESOLVING ISSUES RELATED TO OUR ADVANCED SATELLITE NAVIGATION TEST AND SIMULATION SYSTEMS TOGETHER WITH PROVIDING GUIDANCE AND ADVICE TO CUSTOMERS. EFFECTIVE COMMUNICATION OF COMPLEX INFORMATION TO BOTH TECHNICAL AND NON-TECHNICAL AUDIENCES IS ESSENTIAL FOR ENSURING CUSTOMER SATISFACTION.

In addition to providing direct support to customers, you will collaborate with our in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company’s reputation for delivering innovative and reliable solutions to high-profile organisations worldwide.