Senior Technical Support Specialist

at  Jotun Group

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For

• Bachelor’s Degree
• 3-5 years of relevant Powder Coatings Technical Service Experience
• Fluent in English

Personal Qualities We Look For

• Acts on own initiative, makes things happen and accepts responsibility for the results
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively and is an effective team player
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun Powder Coatings UAE (LLC), established in 1990, is one of the key markets within the MEIA region. With a production facility, 2 warehouses and more than 140 employees, we aim to further strengthen Jotun’s position in the UAE through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our
Career Page
to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now

Jotun Powder Coatings is looking for a dedicated Senior Technical Support Specialist to support the Sales team by offering technical advice/technical service. Technical documentation and complaint handling will also be part of the role. Moreover, there is an important focus to conduct and track technical training externally using the standardized training materials and global standards to ensure correct use of products and accurate technical advice.
This position will be based in Dubai and will be reporting to the Technical Service Support Manager of the organization.

Responsibilities:

• Support and assist the Sales team in increasing sales growth and market share by reviewing existing and new Jotun products with existing or new customers
• To help resolve complaints by conducting on-site investigations, following up with Quality Control and local Research & Development departments, analysis of possible root causes and providing relevant documentation to support the conclusion of the specific claim
• Share learning and knowledge from complaint cases by documenting corrective actions taken and their effects to limit future occurrence of similar claims and reduce Jotun’s risk exposure
• To assist in conducting professional applicator plant audits and training through technical visit program (example - Jotun Approved Applicator, Jotun Powder School) to ensure that specified quality standards in application and product specifications are adhered to
• Assist with customer’s plant improvement projects by undertaking product development trials at applicators’ facilities, ensuring customers benefit from Jotun’s innovative products