Senior Technical Support Specialist

at  PTC INC

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

YOU’VE FOUND IT!

Do you want to change the way we create our new interconnected world?
Are you passionate to drive the future of innovation?
If you’re curious, collaborative and motivated, then PTC is looking for you!

Your Team:

• You will work as a member of a global team providing support to PTC’s customers for PTC’s MCAD system Creo Parametric .
• As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients.
• You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

Your Impact:

• You will be responsible for delivering superior-quality support services to our customers and partners while working alongside a highly talented and collaborative global team.

Your Day-To-Day:

• You will p rovide technical assistance to customers, investigate thoroughly the issues reported for PTC’s products, and address questions related to guidance and general best practices.
• You will u tilize PTC’s case management tool to log issues and track associated status and related activities.
• You will c reate and publish knowledge articles for PTC customers and employees to reuse.
• You will find o pportunities to develop own skills and participate in continuous training programs.
• You must demonstrate a willingness to be proactive and take on new challenges independently.

Your Skills and Knowledge:

• A strong capacity and desire to develop personalized customer service and communication skills.
• Experience in implementing or supporting Client-Server architecture or multi-tier applications.
• Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
• Bonus: Experience in Creo Parametric or other MCAD system (e.g. Catia, Solidworks , AutoCAD, etc.)
• Optional: Experience in Mechanical Engineering, basic programming, computer networks, or operating systems.

WHY PTC

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Please refer the Job description for details