(Senior) Technical Writer (User Assistance Developer) (f/m/d) for SAP HANA

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SUMMARY:

Our team’s mission is to deliver a consistent and intuitive user experience for SAP’s industry-leading database, SAP HANA Cloud. With our diverse team of technical writers and user experience (UX) designers we develop clear, comprehensive guides, knowledge materials and user-centric designs. By continuously working on user assistance innovation, we stretch the boundaries of product documentation with in-app help, co-creation processes and AI.

THE ROLE:

As a (senior) technical writer (f/m/d) on our team, you will:

• Be responsible for the creation of help content in close collaboration with developers, UX designers, product managers and other stakeholders
• Collaboratively define and review UI texts
• Research and define terminology
• Be the user’s advocate as an early tester of new technology
• Ensure linguistic correctness, technical accuracy, and usability of the content, adhering to standards and guidelines and production processes
• Participate in cross-department initiatives to improve quality, tools, processes and collaboration
• Leverage usage data and insights to guide decision-making
• Play an active role in investigating AI use cases and shaping the role of AI in user assistance