Senior technician Air Application services

at  Enterpryze Consulting Ltd

ESSENTIAL QUALIFICATIONS/EXPERIENCE:

· Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
· Experience within the area of Systems Administration of complex computer systems
· Knowledge of AirC2 systems
· 2+ years’ experience in the last 5 years in an IT and communication systems support position
· Experience with Configuration Management
· Intermediate Knowledge of various operating systems (Microsoft Windows Server, Linux, Oracle Solaris)
· Intermediate knowledge of networking

· Installs, operates and maintains all associated Air Application System (AAS) hardware, software, databases and applications. Updates and upgrades software utilising the full range of documentation and tools
· Maintains system serviceability and stay abreast of the latest developments within this field
· Actively monitors system logs to ensure the delivered service is being supported in accordance with the authorized Service Level Agreement (SLA) for the system. Actions all discrepancies through immediate line management and/or service line support
· Actively monitors the service management system and reacts to incidents, change requests and tasks to ensure swift resolution
· Implements the appropriate change control procedures for AAS. Investigates system disruptions and faults concerning the installation and functionality of AAS hardware and/or software. Adopts the correct course of action and reports actions through the appropriate channels
· Documents all design and configuration changes for assigned AAS applications
· Under use of the appropriate tools accurately creates and/or amends operating procedures
· Assists in support, monitor and report application and data integrity for all assigned systems, support IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans. Provides reports as required
· Maintains liaison with CSU internal units, Business Areas and other technical organisations, to maintain technical cohesion and improve customer support
· Assists to create and maintain knowledge management systems and contents to meet business needs
· Assists with equipment trials and validation testing of new software releases for AAS systems
· Assumes the roles of system administrator and security manager utilizing a Delegation Model approach in order to maintain the integrity of the system
· Participates in a 24/7 shift work schedule to support various AIRCOM missions, as required
· Responds timely to CSU recall requests in support of high priority taskings
· Deputize for higher grade staff, if required
· Performs other duties as may be required