Senior Technician Client Services (Onsite Loveland)

at  Hach

Are you… Passionate about technology and making a real impact? Excited to be at the center of continuous improvement? Looking to use your IT skills to support our associates? Interested in developing your career in the water industry?
If so, read on!
Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
Learn more about how we are shaping the future at Hach: https://vimeo.com/382675805

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• Education: Associate’s or Bachelor’s degree in a related field or equivalent experience.
• Experience: At least 3 years of experience supporting escalated IT issues.
• Technical Skills: Proficiency with Microsoft operating systems (Windows 11/8/7/XP), SCCM, Anti-Virus software, Microsoft 0365 applications, and basic TCP/IP networking.
• Active Directory (AD): Experience in AD administration.

• Proactively maintain services, software, access, and mobile devices for associates.
• Partner with HR, Payroll, and Facilities to ensure efficient onboarding, transfers, and terminations.
• Record and resolve user requests and troubleshooting within our IT Service Management (ITSM) system.
• Provide support for corporate-owned mobile devices, software, and applications.
• Offer on-site and remote assistance to Water Quality IT associates.
• Respond to outages and assist with problem triage and remediation of network and server issues.
• Administer Active Directory (AD) and support wired and wireless connectivity.
• Participate in continuous improvement projects and workshops.
• Provide regular on-call rotation support.
• Deliver technical training to non-IT associates and mentor junior staff.