Senior Technician CSD

at  Vector Synergy

SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years of related experience;
• At least 1 year of recent experience, related to IT Service Desk functions;
• Prior experience of working in an international environment comprising both military and civilian elements.

• Performing end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training, and end-user guidance on NU, NR, and NS network;
• Proactively monitoring the IT Service Desk incident management system, acting on incidents, and alerting relevant second-line support in case of performance degradation or downtime;
• Advising ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality.