Senior Technician CSD

at  Vector Synergy

SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• Higher secondary education or a completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years’ related experience;
• Minimum 1 year of experience in Service Desk Operations within the last 3 years;
• Experience in end user support in general.

• Performing end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS network;
• Monitoring proactively the IT Service Desk incident management system, acting on incidents and alerting relevant 2nd line support in case of performance degradation or downtime;
• Advising ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality.
  VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
  Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.co