Senior Technician Production Support

at  askblue

Do you know AskBlue?
We were born in 2013, and we provide services in the field of information technology.
We are looking for Senior Technician Production Support to join our company in one of our projects, in Lisbon.

Main Responsibilities:

• This role will involve functional support of collateral applications;
• Provide functional support for the applications;
• Execution of requests from business, development and other support teams;
• Prioritize, track and resolve incidents/requests using the Service Now application;
• Analyze change requirements, test changes and coordinate releases;
• Keep the collective team knowledge base up to date;
• Batch Monitoring and troubleshooting;
• Site Handover/follow the Sun;
• Ad-Hoc Reporting;
• Application Queries;
• Automatic reporting;
• User Access issues;
• Mailbox Management;
• Monitoring \ Health checks;
• Static data changes;
• User training;
• Alerting based incidents / setup;
• System Health checks;
• Dashboard maintenance

Technical skills:

• Application support experience;
• SQL Server /Oracle and Sybase;
• ServiceNow/ticketing tools;
• GENEOS/monitoring tools;
• Understanding of Linux/Unix and Windows Server;
• Fluent in English.

Work Arrangement

• Hybrid

Offer:

• Health Insurance;
• 3 and a half days of leave per year + 22 vacation days;
• Unlimited access to Udemy.

If you are interested in the opportunity, upload your C.V. or send it to filipa.pinto@askblue.com with the reference #16557373 in the subject

• This role will involve functional support of collateral applications;
• Provide functional support for the applications;
• Execution of requests from business, development and other support teams;
• Prioritize, track and resolve incidents/requests using the Service Now application;
• Analyze change requirements, test changes and coordinate releases;
• Keep the collective team knowledge base up to date;
• Batch Monitoring and troubleshooting;
• Site Handover/follow the Sun;
• Ad-Hoc Reporting;
• Application Queries;
• Automatic reporting;
• User Access issues;
• Mailbox Management;
• Monitoring \ Health checks;
• Static data changes;
• User training;
• Alerting based incidents / setup;
• System Health checks;
• Dashboard maintenanc