Senior Technician - Service

at  Paladin Technologies

We have a best-in-class delivery team supporting a diverse range of clients with various systems across most verticals. The Service Technician will be responsible for servicing electronic security systems from leading manufacturers such as Lenel, Genetec, Axis, Milestone and Avigilon.
We expect all employees to represent Paladin in a professional manner in line with our values of a leadership mindset, people development, team, and client-focused.

QUALIFICATIONS:

• 5-8 years of experience as a Service Technician in the security, electronics, telecommunication, or IT industry
• Proven service experience of complex physical security systems such as Lenel, Genetec, AMAG, Milestone, etc.
• Post-secondary training in electronics or equivalent
• Experience with the following systems and technologies are an asset: IP networks, low voltage electronics, power and communications, Access Control, CCTV (IP and Analog), Intrusion Systems, Client-Server security applications.
• Valid Driver’s License with clean abstract
• Able to work independently
• Strong command of the English language along with good written and verbal communication skills.
• Awareness of productivity and profitability of the work carried out
• Willingness and capability to learn and develop
• Able to pass varying levels of security clearance
• Available to complete out-of-town work on an ad hoc basis
• Personal hand tools required

• Service and maintenance of integrated security systems including access control, CCTV and alarms
• Troubleshooting and repair of hardware and software of our integrated systems
• Work with manufacturers’ technical support teams to resolve system issues
• Consistently provide high levels of customer service
• Provide customer with training for proper system usage, and respond to technical inquiries
• Complete detailed and accurate paperwork, and assist with as-built documentation
• Adhere to Paladin’s Quality and Safety program
• Be prompt, enthusiastic and take direction from the service team, and operations
• Be available and willing to participate in a after hours On-Call rotation
• Build confidence with clients and stakeholders and enhance the organizations reputation throughout the industry
• You may be required to be “on-call” before or after your regularly scheduled hours, and/or on a day when you are not regularly scheduled to work
• You may be required to work “night shifts” when needed based on project/service requirements