Senior Technician - Service

at  Paladin Technologies

The Senior Technician - Service will be responsible for servicing electronic security systems from leading manufacturers such as Lenel, Genetec, Axis, Milestone and Avigilon.

QUALIFICATIONS:

• 5-8 Years of experience as a Service Technician in the security, electronics, telecommunication, or IT industry
• Proven service experience of complex physical security systems such as Lenel, Genetec, AMAG, Milestone, etc.
• Post-secondary training in electronics or equivalent
• Experience with the following systems and technologies are an asset: IP networks, low voltage electronics, power and communications, Access Control, CCTV (IP and Analog), Intrusion Systems, Client-Server security applications.
• Valid Driver’s License with clean abstract
• Able to work independently
• Strong command of the English language along with good written and verbal communication skills.
• Awareness of productivity and profitability of the work carried out
• Willingness and capability to learn and develop
• Able to pass varying levels of security clearance
• Available to complete out-of-town work on an ad hoc basis
• Personal hand tools required

• Service and maintenance of integrated security systems including access control, CCTV and alarms
• Troubleshooting and repair of hardware and software of our integrated systems
• Work with manufacturers’ technical support teams to resolve system issues
• Consistently provide high levels of customer service
• Provide customer with training for proper system usage, and respond to technical inquiries
• Complete detailed and accurate paperwork, and assist with as-built documentation
• Adhere to Paladin’s Quality and Safety program
• Be prompt, enthusiastic and take direction from the service team, and operations
• Be available and willing to participate in a after hours On-Call rotation
• Build confidence with clients and stakeholders and enhance the organizations reputation throughout the industry
• Perform other tasks as required
• You may be required to work “night shifts” when needed based on project/service requirements