Senior Technology Officer

at  Queensland Health

The successful candidate will provide operational support (on-site and remote) to Queensland Health sites as required.

ROLE RESPONSIBILITIES:

• Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains - see Appendix 1.
• Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
• Meet enterprise service levels by applying eHealth incident management processes.
• Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Key Responsibilities’, the ideal applicant will be someone who can demonstrate the following:

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
• Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
• Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
• Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.

It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):

• measles, mumps, rubella (MMR)
• varicella (chicken pox)
• pertussis (whooping cough)
• hepatitis