Senior Technology Officer
at Queensland Health
Cairns, Queensland, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Oct, 2024 | Not Specified | 28 Jul, 2024 | N/A | Good communication skills | No | No |
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Description:
The RoleThis role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications
Are you right for this role?The ideal applicant will be someone who can demonstrate the following:
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
- Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
- Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.
Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
Responsibilities:
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
- Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
- Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Proficient
1
Cairns QLD, Australia