Senior Telesales / External Sales Representative - Acton

at  Lawsons

ABOUT LAWSONS

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 36 branches, 720 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.

KEY ACCOUNTABILITIES…

• Identify and Capture new Sales opportunities.
• Help to exceed branch Sales, Margins and Gross profit.
• Respond positively and effectively to customer’s needs.
• Build rapport, be polite and courteous to customers
• To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
• Agree the best possible margin when negotiating with customers in line with ledger budgets and KPI’s
• Managing and ensuring the Sales Team are also managing their own KPI’s.
• Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
• Positively act as the link between your branch and your customers
• Deal with customer complaints effectively, pleasantly and in a timely manner.
• Be vigilant to prevent fraud
• Be vigilant to prevent loss of product by theft etc.
• Be vigilant and report any Health & Safety issues to the Line Manager immediately.
• Comply with company audit requirements
• Source materials needed to meet customer requirements for items not stocked through the correct channels
• Assist in the company stock counts, ensuring stock levels are maintained and merchandised

To manage and develop existing and new customer relationships, increasing branch sales and margins and enhancing the customer experience. To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.
Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.
Working hours - 44.5 hours Monday - Friday, plus 1 in 2 Saturdays 08.00 -12.00
Branch Postcode - W3 8BL