Senior Ticketing Analyst

at  ELCA Informatique SA

We are looking for a qualified professional to join our team, whose mission is to deploy and configure our Ticketing Platform, to deliver ticketing operations for high-visibility world-class events, and to foster the adoption of our solution. You will work with very high-brand customers in sports & events and experience the ultimate thrill of seeing thousands of spectators benefit from the results of your work. You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies. You will report to a project manager in the Client Services business operations division.

• Plan and coordinate the deployment of our solution/s according to standard process and tools, monitoring all activities.
• Contribute to the configuration and operation of our ticketing platform, on behalf of customers.
• Ensure that projects are delivered on-time, within scope, quality and budget.
• Coordinate internal resources and third parties/partners for the flawless execution of projects.
• Organize and lead business and technical workshops.
• Support product development.
• Train customers to use our solution.
• Report and escalate to management as needed.