Senior Timetabling Officer

at  Kings College London

Job id: 093466. Salary: £36,532 - £41,229 per annum, including London Weighting Allowance.
Posted: 30 July 2024. Closing date: 01 September 2024.
Business unit: Students & Education. Department: Timetabling Services.
Contact details: Dominika Lezon. Dominika.lezon@kcl.ac.uk
Location: Strand Campus. Category: Professional & Support Services.
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About Us
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
Timetabling Services are responsible for overseeing the delivery of student timetables and room allocations for all teaching and ensuring the optimisation of space utilisation and provision of a high-quality service to staff and students.
We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About The Role
The Senior Timetabling Officer will play a key role in the provision of a full academic timetabling service in support of our students and the Education Strategy. They will support Senior Timetabling officers in ensuring that the requirements of the College are met through the optimisation of the teaching schedule.
This is an exciting opportunity for candidates looking to work in a fast-paced administration department, and who wish to utilise their analytical and negotiation skills to provide a first class timetabling service to staff and students.
We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.
This post will be offered on an indefinite contract.
This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 9-5.
Key responsibilities
Support either the Timetabling Operations or the Timetabling Planning Manager in the supervision and co-ordination of cyclical business operations, identifying priorities and demonstrating flexibility throughout the cycle
Co-ordinate day-to-day timetabling activity requests for faculty colleagues, providing responses as appropriate within agreed timeframes
Assist in the organisation of User Groups to support new systems and cyclical support, and the training of staff who use our services
Coordinate the delivery of statistical reports and returns as required, assisting in the preparation of data for the purposes of modelling and planning
Work flexibly as part of a team, supporting others in times of high-volume activity when the need arises
Working closely with faculty colleagues to deliver more standardised procedures for delivering personal timetables and to facilitate effective space utilisation and enhanced customer experience
Receive, investigate and resolve low-level issues and address service setbacks, exercising judgement and escalating to line manager where required
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
This is currently a hybrid working role with both work from home and on campus. The role will be based in our department, currently on the Strand campus.
About You
Please clearly address how you meet the essential criteria in your application, and where possible how you meet the desirable criteria as well.

Essential criteria

• Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in delivering student administrative services, or similar. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
• Ability to balance competing demands and manage customer expectations
• Involvement in successful timetabling operations, preferably in an organisation of comparable size and complexity
• Experience of undertaking large scale data gathering and information retrieval
• Strong negotiating and influencing skills
• Good attention to detail even when working under pressure and to deadlines
• Proven knowledge of a timetabling software package (e.g. Syllabus, Enterprise)

Desirable criteria

• Knowledge of the issues facing the Higher Education sector
• Experience of staff supervision, training and delegation of tasks
• Willingness to work outside standard office hours at peak times

Further Information
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ‘ How we Recruit’ pages.

Please refer the Job description for details