: Senior Tooling Architect - Enterprise Technology & IT Service Management

at  FactSet Research Systems

London, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jan, 2025Not Specified18 Oct, 2024N/ANegotiation,Vendor Management,Thinking Skills,Communication Skills,Jenkins,Architecture,Agile,Enterprise Systems,Puppet,Interpersonal SkillsNoNo
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Description:

Position Overview:
We are seeking an experienced and innovative Senior Tooling Architect to join our IT Service Management team at FactSet. This role, whilst being part of our ITSM team, encompasses a broad range of enterprise technology tools, including monitoring, observability, automation, and delivery management solutions as well as core ITSM tooling. The ideal candidate will have a strong background in designing, implementing, and optimizing enterprise IT tools and related infrastructure.
Key Responsibilities:

Enterprise Tooling Architecture:

  • Design and oversee the implementation of a comprehensive enterprise tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management.
  • Ensure that all tools integrate seamlessly with each other and with other enterprise systems.
  • Develop and maintain a roadmap for enterprise tool enhancements and upgrades

Tool Integration and Optimization:

  • Work collaboratively with cross-functional teams to ensure integration of tools across the Enterprise to reduce manual effort and maximise quality and productivity.
  • Optimize existing tooling infrastructure to improve efficiency, reliability, and performance.
  • Implement best practices, industry standards and frameworks for configuration and usage of enterprise technology tools.

ITSM Tooling:

  • Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes.
  • Ensure that ITSM tools integrate seamlessly with other enterprise tools and systems.
  • Support and improve existing tooling implementation programmes.
  • Develop and maintain a roadmap for ITSM tool enhancements and upgrades.
  • Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (e.g., monitoring, CMDB, service desk, automation tools).

Innovation and Strategy:

  • Stay updated on emerging enterprise technology tools and assess their potential impact and benefit to FactSet.
  • Develop strategies to leverage new tools and technologies to enhance IT service delivery and overall business operations.
  • Lead proof-of-concept initiatives to evaluate new tools and drive their adoption.

Process Improvement:

  • Continuously improve IT and business processes through effective use of technology tooling.
  • Identify opportunities to automate processes and reduce manual efforts.
  • Collaborate with technology teams to ensure that tools support and enhance service delivery and business operations.

Governance and Compliance:

  • Establish governance frameworks to ensure consistent and compliant usage of all enterprise tools.
  • Develop and implement policies and procedures for tool management and usage.
  • Conduct regular audits to ensure compliance with established policies and standards.

Training and Support:

  • Provide training and support to technology staff on the effective use of enterprise tools.
  • Serve as a subject matter expert for enterprise tools and related technologies.

Vendor Management:

  • Collaborate with vendors to ensure that tools meet FactSet’s requirements.
  • Manage vendor relationships and service-level agreements (SLAs).
  • Evaluate and select new vendors and tools as needed.

Leadership and Mentoring:

  • Foster a culture of innovation, collaboration, and continuous improvement.

Minimum Requirements:

  • Extensive experience (typically 15+ years) in enterprise technology, with a strong focus on management, effectiveness and architecture
  • Significant experience in tooling architecture and enterprise systems.
  • Proven expertise in designing, implementing, and managing a variety of enterprise tools such as ServiceNow Splunk, Jenkins, Puppet, Grafana and Lightstep.
  • Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid

Critical Skills:

  • Demonstrated ability to integrate and optimize tooling across complex IT environments.
  • Excellent analytical, problem-solving, and strategic thinking skills.
  • Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.
  • Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.
  • Robust problem-solving and analytical capabilities.
  • Experience in vendor management and negotiation.
  • Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels.
  • Meticulous attention to detail to ensure accuracy and thoroughness.

Additional/Desirable:

  • Strong understanding of ITSM best practices and principles; ITIL certification is preferred.
  • Tooling/Technology Specific qualifications
  • Experience of managing and working with offshore teams to support day to day activities.
  • Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights.
  • Flexibility to adapt to changing organizational requirements, technologies, and methodologies.
  • Experience of integrating with other industry tooling such as Apptio, Workday, Jira and DevOps tooling.

Education:

  • A-Level or Equivalent college-level qualification

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

London, United Kingdom