Senior Trade-in Operations Project Manager (all genders)

at  Zalando

Location
Berlin
Contract
Full time
Job Category
Logistics & Supply Chain
The Recommerce team operates within Zalando’s Emerging Proposition unit and is responsible for building and scaling Zalando second-hand solutions. Our unit is composed of two main propositions. With the Pre-owned Category, we offer buyers access to a selection of 250k+ items in like-new conditions at Zalando’s level of convenience. With our Trade-in service, we allow sellers to declutter their wardrobe fast and risk-free from gently worn pieces they no longer wish to wear. By being a part of the Recommerce team, you will be at the forefront of our endeavour to transform the fashion industry. Your contributions will be instrumental in shaping these propositions and making a significant impact on the way Zalando is planning to win in the second hand space.
You will be part of the Recommerce (Trade-in) Operations Team that is responsible for the inbound processes of our Pre-owned items. As a Trade-in Operations Project Manager, you will play a key role in delivering high impact Recommerce projects in collaboration with multiple internal and external stakeholders. You will also serve as a proxy to the team lead, facilitating smoother delegation of responsibilities across the team.

• You’ll lead operational project management for high-impact Recommerce initiatives, driving the growth strategy forward. Acting as the Trade-in operations expert and consultant for Recommerce projects across the business, you’ll oversee operational aspects and guide these initiatives to success with your strategic focus on operational excellence
• You’ll drive efficiency improvements through data-driven analysis, using insights to identify and implement scalable, effective operational processes. You’ll balance cost-saving measures and process optimization while keeping customer convenience and sustainable practices at the forefront
• You’ll lead discovery tests with an entrepreneurial mindset, identifying opportunities through agile, innovative discovery tests that push performance and enhance our approach