Senior Training Team Manager – SaaS – English Speaker – Office Based

at  SpotOn TA

JOB DESCRIPTION

As a Senior Training Team Manager, you will be developing comprehensive training programs, materials that align with organizational goals & objectives and more.

Detailed Duties and Responsibilities

• Partner with revenue operations and QA and use evaluation data to refine and improve training programs and strategies continuously.
• Communicate training progress and results to stakeholders and through regular reports and presentations.
• Lead and mentor a team of training coordinators and training specialists.
• Develop comprehensive training programs and materials that align with organizational goals and objectives.
• Support employee career development initiatives by providing relevant training and development opportunities.
• Develop and enforce standardized training procedures and protocols.
• Plan and execute workshops, seminars, and other training events.
• Identify potential risks associated with training programs and develop strategies to mitigate them.
• Develop and implement methods to evaluate the effectiveness of training programs, such as surveys, assessments, and feedback forms.
• Manage and coordinate with internal trainers and Bird enablement team.
• Collaborate with department heads, Sales, Marketing, QA, Product and other stakeholders to align training initiatives with organizational goals.
• Design and implement comprehensive onboarding programs for new hires to ensure they integrate smoothly into the organization.
• Analyze training outcomes to determine the impact on employee performance and productivity.
• Create or curate engaging training content, including presentations, manuals, online modules, and other instructional materials.
• Identify and implement best practices in training and development to enhance program effectiveness.
• Conduct training needs analysis to identify skill gaps and training requirements across the organization.
• Provide ongoing development opportunities for the training team to enhance their skills and knowledge
• Stay updated on the latest trends and innovations in training and development to incorporate new methods and technologies.
• Oversee the selection and implementation of training tools, technologies, and learning management systems (LMS).
• Ensure all training programs comply with industry regulations, company policies, and legal requirements.

TARGETED QUALIFICATIONS

• Fluency in English Language, C1/C2 level or Higher.
• Min 5+ years of previous experience in Sales Training Role.
• Min 1+ years of management experience and good track record.
• Experience with the software vendor, IT Services, SaaS space or system integrator space.
• Hands-on experience in sales and ability to provide real-world examples and insights.
• Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
• Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
• Strong sales expertise including in depth knowledge of various sales methodologies (SPIN, Challenger, Sandler, Winning by Design etc)
• Strong Analytical and Assessment Skills .
• Experience engaging with a training cohort remotely.
• Strong communication skills supported by an energetic and engaging attitude.
• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment.
• BA Degree/ Undergraduate degree or equivalent experience.
• Self-motivated, proactive team player with innovative ideas.
• Adaptable and dynamic.
• Experience designing training programs.
• Highly organized and detail-oriented.
• Tech-savvy with an affinity for innovative and emerging technology.
• Strong communication and presenting skills .
• Collaborative. Partnering across the organization and with internal and external stakeholders.
• Ability to engage with and motivate sales professionals of all levels of experience and tenure .

INTERPERSONAL SKILLS

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

• Partner with revenue operations and QA and use evaluation data to refine and improve training programs and strategies continuously.
• Communicate training progress and results to stakeholders and through regular reports and presentations.
• Lead and mentor a team of training coordinators and training specialists.
• Develop comprehensive training programs and materials that align with organizational goals and objectives.
• Support employee career development initiatives by providing relevant training and development opportunities.
• Develop and enforce standardized training procedures and protocols.
• Plan and execute workshops, seminars, and other training events.
• Identify potential risks associated with training programs and develop strategies to mitigate them.
• Develop and implement methods to evaluate the effectiveness of training programs, such as surveys, assessments, and feedback forms.
• Manage and coordinate with internal trainers and Bird enablement team.
• Collaborate with department heads, Sales, Marketing, QA, Product and other stakeholders to align training initiatives with organizational goals.
• Design and implement comprehensive onboarding programs for new hires to ensure they integrate smoothly into the organization.
• Analyze training outcomes to determine the impact on employee performance and productivity.
• Create or curate engaging training content, including presentations, manuals, online modules, and other instructional materials.
• Identify and implement best practices in training and development to enhance program effectiveness.
• Conduct training needs analysis to identify skill gaps and training requirements across the organization.
• Provide ongoing development opportunities for the training team to enhance their skills and knowledge
• Stay updated on the latest trends and innovations in training and development to incorporate new methods and technologies.
• Oversee the selection and implementation of training tools, technologies, and learning management systems (LMS).
• Ensure all training programs comply with industry regulations, company policies, and legal requirements