Senior Travel Advisor x 2 roles

at  Failte Ireland

QUALIFICATIONS/MANDATORY TRAINING

• A professional qualification (minimum Level 6 under the QQI Framework) in a related discipline is essential

GALWAY – TEMPORARY - SPECIFIED PURPOSE, FULL-TIME - 35 HOURS A WEEK

• The specified purpose of this contract is to cover a maternity leave
  Fáilte Ireland invites applications for the positions of Senior Travel Advisors. The role will report to the Officer, Visitor Engagement

JOB PURPOSE

Support the delivery of the in-destination visitor information service within the assigned region and have overall responsibility for the efficient running of the Tourist Information Centres within the assigned region. Contribute to the national co-ordinated approach to assisting visitors through engagement in and monitoring of national projects associated with the provision of tourist information.

IN ORDER TO BE ELIGIBLE TO APPLY FOR THIS ROLE YOU MUST HAVE / DEMONSTRATE IN YOUR APPLICATION FORM THE FOLLOWING

• Familiarity with local attractions and national destinations, demonstrated through previous work experience.
• A minimum of 6 months of experience in customer-facing role, preferably in tourism or hospitality industry.
• Proficiency in using office software (e.g., Microsoft Office Suite, CRM systems) to manage administrative tasks and enhance communication.
• Strong verbal and written communication skills, evidenced by positive customer experience and addressing customer needs.
• Ability to manage multiple administrative tasks, such as scheduling team rosters, ensuring efficient operations etc.