Senior Trust & Safety Analyst - Mailchimp

at  Intuit

OVERVIEW

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.
Mailchimp solves one of the largest challenges small businesses face – getting customers. For two-thirds of small businesses, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.
Our team is seeking a seasoned Trust & Safety Analyst to join our ranks. In this pivotal role, you will analyze data to provide insights into the performance of production-scale LLMs utilized for content creation through Mailchimp’s products. You will also analyze data and identify emerging trends of product abuse and fraudulent activities.
Intuit’s image is consistently one of the most trusted by consumers and this position is expected to help maintain the trust, authenticity and safety of our platform for our customers. You’ll cultivate a deep understanding of our suite of products and bring industry best practices as it relates to trust & safety to address large scale problems related to issues such as product abuse, violations of Acceptable Use Policies (AUP), AI and other emerging risks. As we continue to grow our capabilities, You’ll also play a critical role in supporting the development and monitoring of analysis tools, rule engine integrations, and implementing stronger controls that improve our overall posture within the content moderation space.

Please refer the Job description for details