Senior User Experience Researcher

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Senior UX Researcher you will be part of our multi-disciplinary design team that includes other user experience designers, user researchers, content designers and user assistance.

In your day-to-day, you will:

• Conduct user research on products within the PTX Data and Analytics products working collaboratively with the key members of the product team
• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
• Craft materials for research activities, such as research plans, moderation guides and workshop templates that align methods and scope with needs and constraints, then execute the research sessions
• Synthesize/analyze data and findings, developing actionable insights, outputs and frameworks for both short term and long-term research needs for product interactions and experiences
• Balance research rigor with agility to deliver timely, useful results
• Design compelling and digestible deliverables for product stakeholders, focused on storytelling and highlighting important insights for next steps
• Review research processes of others, offering consulting on user research best practices
• Collaborate with other researchers, designers, product managers and engineers to identify opportunities for innovation and differentiation
• Work with stakeholders to monitor success metrics and help design and product leaders continuously improve the experience