Senior User Researcher

at  Department for Work and Pensions

JOB DESCRIPTION

As a Senior User Researcher, you will lead on the planning and conducting of user research activities across Hybrid Cloud Services.
The HCS Team provides services that balance on premise and public cloud to offer true platform independence and optimum price performance to applications teams across DWP Digital.
You will lead on defining the problems in that area and selecting the appropriate research strategies to tackle issues and understand user needs.
You will advocate for user-centred design and champion its value within the department.

Your responsibilities will include but are not restricted to, the following:

• Work with agile teams to develop and advocate appropriate research strategies within project areas, with the goal of understanding user needs for services, and continually improving services.
• Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
• Advocate for user centred approaches to research.
• Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.
• Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.
• Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Your responsibilities will include but are not restricted to, the following:

• Work with agile teams to develop and advocate appropriate research strategies within project areas, with the goal of understanding user needs for services, and continually improving services.
• Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
• Advocate for user centred approaches to research.
• Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.
• Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.
• Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research