Senior User Researcher II

at  Wrapbook

ABOUT US:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

THE OPPORTUNITY - SENIOR USER RESEARCHER II (REMOTE - USA / CANADA)

We are looking for a Senior User Researcher to join our talented Design & Research team. This role is open to applicants in the USA and Canada. You can work fully remotely, or from one of our offices, or a combination of both.

• Collaborate with other researchers, designers, developers and product managers to help create elegant solutions to Wrapbook customer problems
• Lead large-sized projects that directly impact the customer experience with significant autonomy
• Produce simple and intuitive research reports that document customer jobs and pain points and provide innovative recommendations, next steps, and ownership
• Understand and engage with Wrapbook customers continually, influencing the product experience on behalf of the customer, understanding and anticipating customer needs
• Influence and elevate the customer experience, closing the loop on research findings, and highlighting success and failures to drive change
• Develop and drive customer and experience metrics using qualitative and quantitative data that help inform product and design decisions