Senior UX Designer - Digital Product Strategy & Transformation

at  TELUS

Location:Toronto, ON, CA, M5J 2V5
Req ID: 44008
Jobs by Category: Technology Solutions
Job Function: Technology
Status: Full Time
Schedule: Regular

WHAT WE’LL ACCOMPLISH TOGETHER

We are looking for a Senior UX Designer to join our dynamic team and contribute to building seamless, customer-centered digital experiences for TELUS customers. As a senior designer, you will collaborate with cross-functional teams to create high-impact designs that elevate our eCommerce platforms and product pages. You’ll advocate for design quality, accessibility, and the TELUS brand, while mentoring and guiding junior designers in best practices.
The ideal candidate will have a strong background in UX and visual design with the ability to work collaboratively in a fast-paced environment.

A BIT ABOUT US

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks

• Design Leadership: As a senior UX designer you will have the opportunity to contribute to TELUS wide design rituals, such as reviews, design community engagement, design system contributions. You will also provide Design Leadership for projects and/or your team. Leading by example in your own work, ensuring design processes are aligned to and working with a strategic focus through mentorship with L5 Staff design members
• Collaboration & Communication: Work closely with product owners, UX research, UX designers, content strategists, product managers, and developers to translate customer insights and business objectives into creative design solutions
• User-Centered Design: Apply user-centered design processes, human factors, usability heuristics, and accessibility standards to craft user interfaces across all screen sizes and types
• Design Artifacts: Generate lo-fidelity wireframes, prototypes, and high-fidelity visual designs and design documentation to communicate design solutions and ideas effectively for user testing, stakeholder approval, quality assurance testing and development team members
• Mentorship: Support the growth of the Digital Product Strategy & Transformation design team by mentoring junior team members, fostering a collaborative environment, and advocating for best practices to leadership and stakeholders
• Customer Journey Mapping: Lead customer journey mapping, exploratory design studios, and other collaborative workshops to refine and innovate designs
• Continuous Improvement: Stay up-to-date with industry trends and contribute to the continuous improvement of our universal design system, ensuring it evolves with changing user needs
• Stakeholder Engagement: Present design solutions and recommendations to senior leadership, gathering feedback and iterating on designs to ensure alignment with business and customer needs