Senior UX Researcher

at  Bright HR Limited

WHAT WE’RE LOOKING FOR:

We’re looking for someone to plan, design and carry out comprehensive research activities that help our teams deliver the right features and services to our customers.
You’ll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of our web and mobile apps.
You’ll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of BrightHR’s digital customer experience.

SKILLS AND EXPERIENCE:

• 3+ years of experience in conducting user research for digital products.
• Strong user research skills, proficient in both quantitative and qualitative methodologies.
• Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar).
• Experience producing and analysing user journeys and flows to illustrate how customers interact with our products.
• Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey).
• Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc.
• Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence).
• Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists.
• Ability to coach and guide others in conducting effective user research and applying best practices.
• Comfortable planning and facilitating engaging research workshops.
• Ability to independently plan and design research strategies, translating research findings into actionable insights.
• Strongly influence the quality of research and design, and collaborate effectively across disciplines to optimise the customer experience.
• Attention to detail with a passion for building world-class products.
• Proactive, adaptable, and resilient with a positive mindset.

• Produce regular research reports to deliver actionable insight and support our delivery teams.
• Support the Principle UX Researcher in user research and testing (moderated testing, user interviews, data analysis, reporting etc.).
• Support the creation of success metrics to understand how product releases impact the customer experience.
• Define and build user research that helps us clearly understand users’ expectations and needs of our software and services. Identify opportunities and regularly review the product for areas for optimisation that could improve user experience (and reduce demand on service).
• Be an advocate for our customers. Make sure we’re solving genuine problems for people, and represent our users within the product teams and wider business.
• Actively participate in design critiques and contribute to a positive and collaborative team culture.
• Understand when to drive research and how to deliver information to make decisions rapidly in a fast-paced SaaS business.
• Keep up to date with the latest research innovations and tools, and manage your own self development.