Senior UX Researcher

at  Trustpilot

OUR VISION IS TO BE THE UNIVERSAL SYMBOL OF TRUST, BRINGING CONSUMERS AND BUSINESSES TOGETHER THROUGH REVIEWS. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD. JOIN US AT THE HEART OF TRUST.

We’re seeking a Senior Quantitative UX Researcher to join our team at Trustpilot. You will be a key member of the UX Research team, collaborating with other researchers to increase the impact of your work, building out research operations and supporting other disciplines to conduct their own directional and validation research.

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust

• Use advanced quantitative research techniques to analyze user data, represent the customer by advocating for data-driven insights within the company, and collaborate with cross-functional teams to inform and enhance user experience. You’ll focus on both critical, immediate projects and forward-looking initiatives that shape future experiences.
• Develop innovative quantitative methods for problem-solving, leveraging statistical tools and anticipating challenges to guide solutions effectively.
• Gather and communicate insights through quantitative data analysis, translating findings into clear, actionable recommendations that drive research and product decisions.
• Have an integral part in elevating research standards and user experience in product development by sharing quantitative insights in design feedback sessions and partnering closely with designers, product managers, and engineers across the organization.
• Collaborate with product designers to establish processes that transform data into actionable insights, influencing product strategy through rigorous analysis and data storytelling.
• Support the development of other researchers by demonstrating best practices, providing direct guidance on joint projects, and coaching them as they strengthen their quantitative skills.
• Create comprehensive research proposals that articulate the purpose of quantitative analyses, align stakeholders and teams, and clearly define project scope.
• Lead research initiatives and collaborate with designers to ensure a cohesive and data-informed experience across user journeys.