Senior UX Researcher (Viator)

at  TripAdvisor

ABOUT VIATOR

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

• Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features
• Define research strategy and manage multiple projects across a variety of methodologies
• Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data
• Own the research process from end-to-end including the ideation, development and execution of research plans
• Create and field surveys, analyze responses, and report learnings
• Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences
• Communicate research findings internally in clear and compelling ways
• Work cross-functionally with sales,design, product marketing, and product management.