Senior V-Hub Manager

at  Vodafone

WHO YOU ARE

• Robust product development expertise in a service/advisory function
• Ability to work with technology in an Agile manner (managing large front end and back squads)
• Digital CX / NPS experience
• Commercial and monetisation experience
• Knowledge of both Telco Group functions and Operating Businesses beneficial, but Digital Expertise is a pre-requisite
• Strong internal and external stakeholder management, influencing and communications skills
• Ability to work across multiple markets and manage global projects in a matrix organisation
• Extensive leadership and people management experience

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can

ROLE PURPOSE

What if… Vodafone becomes the Trusted Advisor for SMBs on all ICT needs, offering a differentiated, data-driven advice service that helps them to grow and protect their business in a digital world
SMBs are the lifeblood of local communities and market economics, employing over 2/3 of people in Europe and contributing 50% GDP. Time, money and resources are everyday challenges for this sector, and the majority continue to struggle when it comes to prioritising and investing in technology and digital.
V-Hub is Vodafone Business’ new digital advice service; a proposition committed to helping SMBs grow and protect their business by harnessing technology. The service provides tailored recommendations and advice, relevant, helpful information and access to expert advisers. Three years on, V-Hub is live in 15 markets across Europe and Africa. And the service is evolving to offer a secure advisory ‘members’ portal, where SMBs can sign-up for free to create, manage and save a unique digital action plan for their business, with ongoing 121 advice and access tailored content.
As the Senior V-Hub Manager, you will have end-to-end ownership of the central Digital Advisory proposition, driving the end to end product development, managing the performance of OpCo digital proposition and maximising the impact of the Digital Advisory.

WHAT YOU’LL DO

• Key accountability of defining the delivering the Product Roadmap and Proposition commercialisation, including digital demand generation
• Driving the Central Proposition to deliver in the OpCo’s, with ability to deal with complexity and align with stakeholders at all levels
• Prioritising product developments and implement the operating model across the Group/Partners
• Owning the CX, KPI’s, performance of the Service across the Group. Hands on, product and content changes working with the OpCo’s
• Defining and implementing assisted and unassisted sales customer journeys via the Digital Advisory at Group and OpCo level
• Defining the Proposition insights and business case
• Driving the marketing plan based on based on data and customer feedback