Senior Vice President, Client Service

at  Guidepoint

WHAT WE DO:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Reporting to the Head of North Asia, the Senior Vice President, Client Service will be responsible for managing the performance and quality of a team of Client Service professionals in Singapore. This role involves providing strategic leadership, mentoring, optimizing service delivery processes, and supporting staffing and client relationship management efforts. The ideal candidate will possess exceptional leadership skills, a strategic mindset, and the ability to drive team performance, operational excellence, and client satisfaction.

EXPERIENCE YOU WILL BRING:

• Bachelor’s degree in Business Administration, Management, or a related fields
• Extensive experience in Client Service or Account Management, preferably in an international, professional services environment
• 5+ years of leadership and team management experience with a track record of building and developing sizable, high-performing teams in a competitive, metrics-driven environment
• High levels of Emotional Intelligence and flexibility
• Entrepreneurial mindset, strong strategic thinking, and problem-solving skills
• High proficiency in spoken and written English
• Excellent communication and interpersonal skills
• Willingness to travel as required

Please refer the Job description for details