Senior Vice President, Customer Success

at  Backbase

THE JOB IN SHORT

As the Senior Vice President of Customer Success at Backbase, you will lead and inspire our global Customer Success team to deliver unparalleled value to our customers. Reporting directly to the Global Chief Commercial Officer, you will bring a strategic vision to Backbase; driving customer-centric thinking and fostering long-term, successful relationships with our global customer base. This pivotal role requires a deep understanding of customer needs, a relentless focus on customer outcomes, and the ability to translate these into actionable plans that drive product adoption, maximize license utilization, and enhance customer satisfaction.
You will oversee the Customer Success organization, ensuring alignment with company-wide objectives, and play a critical role in shaping the future of how we engage, retain, and grow our customers. Your leadership will be instrumental in driving the Net ARR Growth and satisfaction across our existing install base and ensuring that customers realize maximum value from our products.

Please refer the Job description for details