Senior Visitor Experience Officer

at  National Trust

Derby DE73 7LE, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate04 Feb, 2025GBP 26832 Annual06 Nov, 2024N/AGood communication skillsNoNo
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Description:

We’re looking for a Senior Visitor Experience Officer to join the team. You’ll be championing a great welcome and exceptional service to almost 500,000 visitors a day - not only at Calke Abbey but at nearby Foremark and Staunton Harold, two countryside sites at the edge of the estate.
You’ll be engaging with our visitors and bringing our special places to life.
You’ll be required to work working a of one in three weekends and some bank holidays.
What it’s like to work here:With an ethos of ‘repair, not restore’, Calke is the un-stately country home; carefully preserved in both its glory and decay, visitors experience the little-seen decline of a country home in the 20th Century. The team are central to its special status, working collaboratively across a broad site to deliver important conservation work, excellent customer service and a diverse and engaging visitor offer. As well as the house, Calke is popular with visitors looking to explore the gardens, pleasure grounds, stableyards, and the 600+ acre estate including an ancient deer park, wetland and nature reserve. Our popular commercial spaces such as the restaurant, café, pop-up refreshments and shop help to make much of Calke’s extensive conservation work possible.
Click here for more information about this location
What you’ll be doing:You’ll work with the Visitor Operations Manager to ensure that we provide an exceptional experience to everyone, every time, particularly in the strategic delivery of the ‘Calke Welcome’. However, you’ll also be part of the much bigger Visitor Experience team, who are involved in everything from event programming, marketing, cycle hire and the overall presentation of our places. You’ll often be working closely with these colleagues, as well as a large team of volunteers, to provide exceptional service and make sure that everyone feels welcome. Although you’ll be primarily based at Calke Abbey, you’ll line manage a small team who lead for the visitor experience at two outdoors sites within the portfolio.
You’ll be part of the duty management team rota. As a duty manager, you’ll lead the morning briefing to ensure all teams are ready for the day ahead. You’ll be on hand to respond to any situation as it arises, from first aid incidents and missing persons, to managing large visitor numbers on our busiest days.

Responsibilities:

Who we’re looking forThis job is all about providing a service. We’d love to hear from you if you have:

  • experience of delivering inspirational engagement activities
  • people skills, enabling good working relationships with those in your team and across the property
  • understanding of how to interpret significant collections to varied audiences.
  • excellent organisational skills, and the ability to time manage projects successfully
  • strong interpersonal skills, able to deal with visitors in a variety of situations
  • flexible customer focused approach with experience in delivering high standards of customer service
  • experience of working with and supervising volunteers


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Other Industry

HR / Administration / IR

Other

Graduate

Proficient

1

Derby DE73 7LE, United Kingdom