Senior Windows Server & Storage Analyst

at  TD Bank

JOB DESCRIPTION:

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol “TD”.

SPECIFIC EDUCATIONAL REQUIREMENTS / ACCREDITATIONS:

• Expert knowledge of Windows operating system versions 2012 - 2022
• Strong understanding of virtualization, networking, clustering, powershell, HPSA
• Hands on hardware and software troubleshooting
• Bachelor’s degree in Computer Science, Information Technology, related field or equivalent experience

OTHER QUALIFICATIONS / SKILLS / EXPERIENCE:

• Excellent customer service track record
• Minimum 7 years of experience building, deploying and administering Windows environment.
• Expert Problem-solving skills to troubleshoot and resolve hardware and Windows Server OS issues.
• In depth knowledge regarding HP Server Hardware (Rack mount, Blade technologies and P series), Cisco UCS HW a plus
• Minimum 1 year of experience managing, maintain and supporting VMWare Products
• In depth knowledge of TCP/IP, VLANs, Clustering
• Knowledge of file/print environment configurations
• Experience working in a global organisation and supporting international operations
• Strong communication and collaboration skills, with proficiency in English
• Excellent problem-solving skills and the ability to work autonomously
• Must be able to prioritize, working independently and in a team environment.
• Familiar with change management best practices.
• Willingness to participate in on-call rotation for out-of-hours support.
• Highly organized and process driven.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

JOB RESPONSIBILITIES:

This position requires an all-rounder with a strong background, primarily in Microsoft Windows Server build and support, to maintain the Organization’s Microsoft Windows Server and general infrastructure.
This role will be part of the Asia Pacific Infrastructure support team based in Singapore and will report to the Manager, Technology Solutions.
This role will also be part of the TD Securities Global Windows Server Infrastructure team, reporting functionally to the Global head, that is responsible for maintaining standards for Windows server hardware as well as project infrastructure configuration and implementation for Windows servers deployed with TD Securities applications. This role will require collaboration with the global team to support the operations in North America (Toronto and New York), UK (London), in the areas of Windows servers, supporting the “Follow the Sun” model.
Working as a support representative for the Asia Pacific Region and Singapore Office, this role requires an experienced self-starter who can work well under pressure when required.
The IT Technology Solutions department is responsible for managing the company’s hardware, software and communication systems, as well as the timely and effective delivery of technology solutions.