Senior XD Researcher (Mailchimp)

at  Intuit

OVERVIEW

UX Researchers bring a deep holistic understanding of our customers and meaningful customer insights to our teams in order to drive high value experience innovations and product strategy. They use a variety of qualitative and quantitative research methodologies to identify and understand customer behaviors, patterns, motivations, needs and pain points. They translate that knowledge into actionable insights that inspire and direct product teams to deliver experiences customers love with higher confidence and increased speed to market. The scope of research can span from end- to-end research, identifying trends and foresight “signals,” and focused usability research on key features or specific points of abandonment and conversion.
They are experts in various research methods, experimentation design, heuristic design principles, and analysis and synthesis techniques. They balance quality and rigor with speed so teams can move fast on meaningful insights AND feel confident that these insights are valid and reliable.
Whether upstream or downstream, they continuously advocate for the customer through data and learnings, and empower cross-functional teams to do so as well.
Intuit Mailchimp looks to UX Researchers to bring an objective, outside-in view of our customer needs, behaviors, and stories. UX Researchers thrive in helping cross-functional teams gain clarity of their customer problems and cut through the noise of too much data.

Please refer the Job description for details