Sensory Co-ordination Officer

at  ECL

ABOUT US

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.
We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.
ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.

ABOUT THE ROLE

Salary: £24,000 per annum
Contract: Permanent
Hours: Full time, 37 hours per week, Monday - Friday, 9am - 5pm
Location: Chelmsford
ECL’s incredible Sensory team have a fantastic opportunity for a Co-ordination Officer to join their team on a permanent basis. The team are passionate to exceed their objective of developing a society where people with sensory impairments have the same access to services and businesses as everyone else.
As a Co-ordination Officer, you’ll be an integral part of the team, acting as first point of contact for all sensory enquiries, utilising strong communication skills to adapt as required to resolve customer requests. You’ll become familiar with and develop a detailed understanding of the sensory pathways and support systems available to be able to effectively triage customers.

TO BE CONSIDERED FOR THE ROLE OF SENSORY CO-ORDINATION OFFICER WITH ECL, YOU NEED:

• Strong communication skills with the ability to adapt based on customer requirements.
• Experience of working in a setting with direct sensory customer contact.
• Excellent digital & IT skills including use of text, phone, e-mail, Word, Excel, Powerpoint and Outlook.
• Ability to use telephony and data retrieval systems.
• Experience of producing reports using Excel.
• Experience of accessing information sources, both electronically and paper based.
• Ability to work as part of a team demonstrating flexibility.
• Ability to maintain high level of confidentiality