Server Admin L2/3
at AEserver
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Oct, 2024 | Not Specified | 28 Jul, 2024 | N/A | Email,Communication Skills,Centos,Web Servers,Internet,Php,Service Standards,Design Skills,Mysql,Training,Domain Names,Html5,Ssh,Windows,Cloud | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file
- Superior knowledge of CentOS, Ubunto, Windows, etc
- Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc
- Cloud experience to setup, load balance, geo balance, failover setup, etc
- Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.
- Experience working in a web hosting company
- Strong interpersonal and communication skills.
- Strong analytical and problem solving skills under pressure.
- Knowledge of customer service standards and procedures.
- Ability to create, compose, and edit written materials – technical knowledge base for customers.
- Strong English (both spoken and written). Arabic and other languages are a bonus.
BONUS/EXTRA SKILLS:
- Graphic Design skills
- A minimum of 1 years in e-commerce, website design, basic programming
- Experience in php, html5, mysql, asp, .net and mssql
- Prior experience in IT customer support, hosting companies.
- Entrepreneur spirit
Note: Training will be provided during the first month
Responsibilities:
- The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
- Responsible for the daily operations of the technical support helpdesk (ticket system)
- Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
- Manage customers’ accounts through the internal web system (WHMCS)
- Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
- Have the knowledge and understanding of how Linux/Windows web servers are run
- Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them
- Understand basic SSH commands & RDP tools
- Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)
- Ability to security harden, tweak and analyze server issues
- Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues
- Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards
- Ability to setup shared, VPS, Cloud and dedicated hosting packages
- Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc
- Understanding of common software such as Wordpress, Joomla, email marketing, etc
- Be responsible for the full technical operations of all servers and systems in the company
- Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.
- Consult & suggest to the management on new tools, software and hardware available in them market.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Dubai, United Arab Emirates