Server Assistant, Restaurant Revolution

at  Sonesta

JOB DESCRIPTION SUMMARY

Assist in serving meals to patrons in the fine dining establishment by performing the following duties:

JOB DESCRIPTION

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.
• Clears plates between courses.
• Provides bread service according to Service Standards.
• Refills guest’s water glasses.
• Assists the Front Servers and Captain as needed.
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material.
• Must keep service area and tools clean and organized.
• Responsible for returning all items to their zoned location.
• Attends all ongoing training sessions.
• Must follow all prescribed systems of organization and cleanliness.
• Must complete all before, during and after shift paperwork.
• Responsible for following all opening and closing checklists and side work.
• Must follow all daily and weekly cleaning schedules.
• Promote and support the vision and mission of Restaurant R’evolution: “To Cherish the Guest in Every Way.”
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
• Greet or welcome everyone, warmly with a smile
• Use eye and ear contact and guest’s name
• Establish/anticipate needs
• Solve and own all requests/complaints
• Thank everyone

Additional Job Information/Anticipated

QUALIFICATIONS AND SKILLS

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor
• Must be available to work nights, week-ends, holidays as needed
• MICROS - Food & Beverage POS System a plus
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Valid Louisiana Responsible Vendor’s Permit required
• Valid ServSafe Food Handler Certificate required

EDUCATION AND/OR EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insuranc